(change the quantity if necessary).
You may inspect, change, and get estimated shipping charges for your order
at any time by clicking on START CHECKOUT (above).
You can return for more items or continue with check out.
Using Our Shopping Cart
You will have the opportunity to review your order at any time while you are shopping and before you checkout. We will let you know about any items that are not in stock before we process your order. Please contact us if you have questions. Please check your email within 48 hours of ordering. We will contact you if there are any problems with your order (out of stock items, etc) or to let you know your order has shipped.
Your shopping cart can hold a maximum of 16 different products per order. If you need to order more, submit additional orders and make a comment in each order that it is part of a larger order and we will adjust shipping costs and insurance.
Most of our orders in the US are sent by US Postal Service Media Mail (book rate) or Priority Mail. We suggest insurance on orders above $100.00. The shopping cart will compute an estimated shipping and insurance cost for you. If the actual shipping will be more, we will contact you prior to processing your order. See full details below.
We are now computing estimated shipping on international orders to most countries. Shipping may often be less than shown and in a few cases more. If shipping is more (very rare) or has not been computed, we will inform you of the shipping charges prior to processing your order. Insurance can be computed by the shopping cart but is not available for all countries or shipping methods.
Privacy and Security
Complete information on ordering is listed below.
Overseas orders are especially welcome.
We accept Purchase Orders from Universities in the United States.
All orders are valid for 30 days unless you specify otherwise or cancel. We will contact you for authorization when we are ready to ship any item more than 30 days from the order date or when shipping back orders. All orders must be paid in advance except University and Trade orders from within the United States (see below). See our FAQ (frequently asked questions) for more detail on payment options. Prices are subject to change.
Ordering Methods: You may order by email, using our secure Shopping Cart (either directly or using the Order graphic under the price), by letter, or fax. The best time to call for phone orders is 9-4 Pacific Time Monday through Friday and 9-2 on Saturday, but donít hesitate to call after these times or on Sunday as we are often available. Leave a message, if necessary, and we will get back to you as soon as possible.
Backorders: While we strive to keep stock levels high, not every item is always available. We will contact you if any items are out of stock and give you the option of a partial shipment (recommended for large orders). Shipping charges apply to each shipment.
Sales Tax: For Nevada residents, our shopping cart will automatically calculate the tax based on your zip code. Any taxes and/or customs charges from outside Nevada (domestic or foreign) are the responsibility of the purchaser.
University and Trade Orders: We accept purchase orders from university
libraries, music departments, and bookstores in the United States. Purchase
orders may be sent by mail, fax, or email file attachment. Credit card
orders are also accepted. Shipping: Postal Service charge based on weight
and location plus $2.00 for packing and handling plus insurance if over
Shipping Information Our shipping options are:
Warranty/Refund Policy: We will correct any shipping errors brought to our attention within 30 days of shipping. Books and CDs which are in new condition may be returned at the customer's expense within 30 days of shipping for a full refund. CDs which are defective may be returned at the customer's expense within 30 days of shipping for a replacement or refund at our discretion (we are not responsible for CD cases). No other warranty is expressed or implied. Please contact us before returning anything from outside the United States.
Insurance Claims: If your insured shipment is lost or damaged you must complete and sign a simple form that we will send you so we can file the insurance claim. This is required for you to be reimbursed or have the items replaced at no charge.
Questions: If you have any questions about the items you see here (or don't see here) or any other subject, please ask. You may call, send email or use our Request Form.
Van Cott Information Services, Inc.
P.O. Box 9569
Las Vegas, NV 89191, USA
Phone: 702-438-2102 Fax: 801-650-1719
Or fill out our: Request Form